Information We Collect

When you reach out to us for corporate floral arrangements or gift services, we gather information you voluntarily share. This includes your name, company name, email address, phone number, delivery locations, and any specific requirements for your floral needs. We also collect payment details when you place orders, though this is handled securely by our payment partners.

For our corporate clients, we may collect additional business details such as company registration information, preferred delivery timelines, and budget considerations. This helps us tailor our service to your organizational needs.

Our website automatically gathers certain technical data when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to enhance site performance and to understand how clients discover our services.

How We Use Your Information

We primarily use your personal data to fulfill flower orders and deliver excellent customer support. This includes processing orders, arranging deliveries, sending order confirmations, and following up to ensure you’re satisfied with our service.

• Processing and completing your flower orders and gift arrangements
• Informing you about order status and delivery timelines
• Providing customer support and responding to your inquiries
• Improving our services based on your feedback and preferences
• Sending relevant updates about our services (with your consent)
• Keeping records for business and legal compliance

We also use aggregated, non-personal information to understand market trends and improve our operations. For example, we may analyze which types of arrangements are most popular in different seasons to better prepare our inventory.

With your explicit consent, we may share information about seasonal offerings, special promotions, or new services that could be of interest to your business. You can opt out of these communications at any time by using the unsubscribe link in our emails or contacting us directly.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Your information stays within our business ecosystem and is shared only when necessary to deliver our services or to comply with legal obligations.

We work with trusted service providers who assist us in delivering our services. This includes payment processors, delivery partners, and flower suppliers. These partners are contractually obligated to protect your information and use it only for the services they provide to us.

We may disclose your information if required by United States law, court orders, or government regulations. This includes compliance with GST regulations, business licensing requirements, and other legal obligations that apply to our operations in San Francisco and across United States.

Data Security and Protection

We take data security seriously and implement multiple layers of protection. Our systems use encryption for sensitive data transmission, secure servers for data storage, and regular security updates to guard against threats.

Physical security measures protect our office systems, and access to personal information is limited to employees who need it for their work. Our team receives ongoing training on privacy practices and data handling procedures.

Payment information is processed through secure, encrypted systems that comply with industry standards. We do not store complete credit card numbers on our systems—this information is handled by certified payment processors who specialize in secure financial transactions.

While we maintain strong security measures, no system is entirely immune to risk. We continuously monitor and update our security practices to address evolving threats and uphold the highest protection standards.

Your Rights and Choices

You have several rights regarding your personal information. You can request to view the data we hold about you, ask us to correct inaccuracies, or request deletion of your information when permitted by law.

• Access your personal information and understand how we use it
• Request corrections to incorrect or outdated data
• Ask us to delete your personal information (subject to business and legal requirements)
• Opt out of marketing communications while continuing to receive service-related messages
• Request information about how your data has been shared
• File complaints about our privacy practices

We keep your information only as long as necessary for business purposes and legal requirements. Order records are typically retained for accounting and warranty purposes, while marketing preferences remain until you request removal.

When we no longer need your information, we securely delete or anonymize it. Some information may be retained longer if required by United States business laws or for legitimate business interests like preventing fraud.

Cookies and Website Technology

Our website uses cookies to enhance your browsing experience and help us understand how visitors use our site. Cookies are small files stored on your device that remember your preferences and enable certain website features.

Essential cookies are necessary for our site to function properly – they enable basic features like page navigation and secure access. These cookies do not collect personally identifiable information and are automatically enabled when you use our site.

We employ analytics cookies to learn how visitors interact with our site. This helps us identify popular content, optimize page performance, and improve user experience. This information is collected in aggregate form and does not identify individual users.

You can manage cookie settings through your browser preferences. Keep in mind that disabling certain cookies might affect some site features and your overall browsing experience.

Business Transfers and Changes

If Astral Prime Ventures undergoes significant business changes such as mergers, acquisitions, or asset sales, your personal information may be transferred as part of the transaction. We would notify you of any such changes and ensure that your data remains protected under privacy standards consistent with this policy.

In the unlikely event that we cease operations, we would ensure that your personal information is either securely transferred to a successor business (with appropriate privacy protections) or securely deleted in accordance with data protection best practices.

Updates to This Privacy Policy

We may periodically update this privacy policy to reflect changes in our practices, services, or legal requirements. When substantial changes occur, we will notify you by email or by posting a notice on our website before the changes take effect.

Minor updates for clarity or administrative purposes may be made without prior notice. We encourage you to review this policy periodically to stay informed about how we safeguard your privacy.

Children's Privacy

Our services are designed for businesses and adult consumers. We do not knowingly collect personal information from individuals under 18. If we learn that we have inadvertently collected such information, we will promptly remove it from our systems.

Parents or guardians who believe we may have collected information from their child can contact us using the details below, and we will address the matter immediately.

International Data Considerations

Our primary operations are based in United States, and data is stored and processed within United States jurisdiction. However, some service providers may process data internationally. When that happens, we ensure appropriate safeguards are in place to protect your information in line with applicable privacy laws.

We comply with United States data protection laws and regulations, including those related to business operations, financial transactions, and handling customer data. Our practices align with evolving privacy standards in United States's digital economy.